Returns

Returns & Refunds

Last updated: 23 September 2026

You have 30 days from delivery to send any unused part back — for any reason, with no restocking fee. Everything below applies alongside your rights as a consumer.

  • 30d

    30 days to change your mind

    Unused parts, in the original packaging.

  • 1BD

    Refunds in 1 business day

    Issued within 1 business day of inspection.

  • 2YR

    Quality issues are on us

    We cover return shipping. 2-year warranty.

At a glance

Return window30 days from delivery
ConditionUnused, original packaging, resalable
Changed your mindYou pay return shipping, no restocking fee
Wrong or defective partWe pay return shipping in full
Refund issuedWithin 1 business day of inspection
Installed or thread-lockedNot returnable unless defective
Custom / made-to-orderExcluded from the EU 14-day right
Warranty2 years against manufacturing defects

1. How to start a return

  1. Email service@tinetech.com with your order number.
  2. Attach a photo if the part is defective — it usually saves a round trip.
  3. We reply within 1 business day with the correct return address.
  4. Ship it back and send us the tracking number. We inspect and refund as soon as it arrives.

Please contact us before sending anything — unannounced parcels cannot be matched to an order.

2. What we cannot take back

  • Installed parts. Once a component has been torqued, or treated with thread locker or anti-seize, it cannot be resold.
  • Custom and made-to-order items. Excluded from the EU 14-day right of withdrawal unless defective.
  • Crash, over-torquing or misuse damage.

3. Your statutory rights

Nothing here limits your statutory consumer rights, including the EU 14-day right of withdrawal. TiNE components also carry a 2-year limited warranty against manufacturing defects, alongside those rights — it never replaces them.

Can I return a part I have already installed?

Not unless it is defective. Test-fit dry first — if it does not fit, send it back unused.

I received the wrong part. What now?

Email us your order number and a photo. We ship the correct part right away and cover the return shipping.

How long until the money appears?

We issue the refund within 1 business day of inspection. Banks and card providers typically need 3 to 5 more business days.